Last night I was invited to a wonderful pizza party with a bunch of other Disney fanatics. The pizza was home made (it was SO good) and I’m thinking I’ll never be able to eat a frozen pizza again! We had a great time talking all about Disney and sharing our experiences, tips and favorite things. What happens when you get a bunch of self-proclaimed Disney experts together? We learn a LOT from each other! The discussion came up about Disney Travel Agents because many of the people at the table were agents. We have all read the horror stories online about a person who booked their vacation with someone who wasn’t a Disney professional. In fact, I read a story the other week about someone standing at the front gates of the Magic Kingdom with her “Universal” ticket wondering why they wouldn’t let her in. She thought that “Universal ticket” was literally ‘universal’. This might be an extreme example of misinformation – but you get the idea. I started thinking this morning about how someone would determine who is a well-versed Disney travel agent. What questions could you ask to make sure they know what they’re doing before you book with them? It would be hard to come up with those questions if you’ve never been, so I’ve done it for you. Here are the 6 questions you should ask before handing over a deposit.
When was the last time you visited Walt Disney World?
Walt Disney World is probably the most complicated of the Disney destinations. You need to arrange fastpasses and dining, there are 4 parks to consider, nighttime shows and transportation options – there is a lot that can impact your stress level on vacation. If your agent hasn’t been to Walt Disney World in 5 years, how will they know what options are best for your family? Reading online doesn’t put things in to context and sometimes they are completely misinformed opinions. You have to experience the crowds at the Magic Kingdom fireworks in order to tell you a good spot to watch them from!
Do you get the dining plan, memory maker, or hopper pass when you go?
These are valuable insights that only someone who visits the park can give you. If your agent tells you that their family gets the dining plan because it’s a good value for the character meals her son likes, you’re more informed about the best use of those dining credits! You also know that they have experienced the character meals and can tell you which ones they love.
How big is your team and are they all Disney focused?
Having someone that is part of an agency that is Disney focused will ensure that you have back up in the event your agent is sick or is on vacation when you have a question. It also means they have a wealth of knowledge to tap in to if they don’t have personal experience on the subject you need. For example – one agent on the team may have a child with allergies that can share that first hand knowledge about the process of eating at a buffet with allergies. If they are a good team, they’re sharing all that good stuff with each other regularly.
How much is your service and what is included?
This is a tricky one as some agencies will not charge a fee – but won’t help with dining or fastpasses. They give you the link and instructions to My Disney Experience and say “good luck”. Other agencies will do all of that for you, but they charge a fee for that service. Most reputable agencies will NOT charge you for their service (they get paid from Disney) and the prices are exactly the same as if you booked it yourself. If you book direct with Disney – there isn’t a discount, they just keep the commission they would have paid to the agent you used. The other part of the service to be cautious about is the “promo people” who tell you that if Disney releases a promo that they will absolutely get it for you! What they don’t tell you is that the space can be limited and sometimes not available for the resort you have booked. A good agency will monitor the promotions for you and apply it to your reservation if you qualify. If your reservation isn’t eligible because the resort is not included, they will work with you to see if you’d like an alternate one. Beware of false promises!
Is your agency an Authorized Disney Vacation Planner? If you’re in Ontario – are you TICO certified?
Being an Authorized agency means that Disney has entrusted them to represent their brand. They must abide by the Disney regulations and not comment on or participate in the crazy rumors about promotions or announcements until they are officially released. Being a registered TICO agency means that they have governance around their bookings and protection for you as a consumer when booking your vacation plans. You can check out the website for more information on why this is important to you.
The last (and most important) thing you should ask your agent before booking with them is “why do you do it?”
This is such an important question, and you should listen carefully to the answer. A real Disney fan will want you to go and love it as much as they do. That’s the thing about us ‘Disney people’, we get so excited when someone comes back from vacation and says they understand our love for Disney. It’s hard to explain, but it’s almost like we have this club that we want everyone to join because it’s a happy place to be. When you find an agent that is a real Disney fan, you can be sure they’re invested in making sure you have a magical vacation so you can join the club!
If you’re looking to plan your vacation – contact my preferred agency!
Do you have a great question you think I missed that you should ask your Disney Travel Agent? Let me know in the comments below!